Review Management Automation Tool for mobile businesses

Process more app reviews with less manual work. Find critical issues, respond to reviews,
automate support workflows, grow app rating, and customer satisfaction.

Help your users in less time with less effort

4hrs/day

Support agents save on average 4 hours a day with our automation tools.

x2

Our clients increase first response rate by 2 times on average.

40%

On average, 40% of users improve reviews rating after receiving a response.

Automate your review management workflows

Respond to all app reviews from one dashboard

Respond to all app reviews from one dashboard

Aggregate iOS, Android, Amazon reviews and respond to them in one place with no redirection to app stores.

Increase support efficiency<br> 

Increase support efficiency
 

Influence app rating by helping users faster, reduce response time and increase response rate.

Gain product insights from user feedback

Gain product insights from user feedback

Set up custom alerts to inform different teams about relevant issues.

Track KPIs, SLAs and agents' productivity

Track KPIs, SLAs and agents' productivity

Track the performance of your agents in a single dashboard. Monitor replies effect on rating, average response time and more.

Integrate with the services you already use

Integrate with the services you already use
Connect AppFollow to Zendesk, Salesforce, Slack, Helpshift, and 33 more services to seamlessly receive and reply to app reviews.
Support your users across all platforms in your favorite help desks.

What you will achieve with AppFollow

Higher rating

Reply to reviews more efficiently, so users increase rating after reply.

Higher retention

Locate issues and provide help to retain users in the app.

Better reputation

Find featured reviews in one click to reply to them, as featured reviews affect your app reputation most.

Better customer service

Automate support routine to process more reviews and reduce the response time.

Better product

Gain actionable insights about your product, such as bugs, problems, and feature requests that come from your users.

Better analytics

Aggregate all the rating and reviews data about your apps and competitors.

Tarif

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$ 0 /mois
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hands   Abonnement Entreprise
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Pour les équipes de taille moyenne à importante
Pour nous contacter
wave   Abonnement gratuit
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Commencez
ok   Abonnements Premium
À partir de $55   /mois
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Choisissez un plan
raised_hands   Abonnement Entreprise
Tarif personnalisé
Pour les équipes de taille moyenne à importante
Pour nous contacter Pour en savoir plus  

Prices are per month for the annual subscription period.

Comparez nos abonnements

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

Les outils d'AppFollow sont efficaces pour gagner du temps ! Il n'a fallu que trois jours pour multiplier par 2,3 le nombre d'avis traités. . Nous avons pu réduire le nombre de clics et avons maintenant plus de temps pour travailler sur les commentaires essentiels : les avis mis à jour et les avis mis en avant.

Kim Bokyung Responsable du service client Bitmango
Read case study

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Un outil flexible qui permet de gérer l'ASO, les produits et le service client. Dans notre entreprise, nous utilisons AppFollow pour travailler sur l'ASO et le service clients, ainsi que pour effectuer une veille sur nos concurrents. Je trouve que c'est bien que l'entreprise combine différents domaines de l'application, afin que différentes équipes puissent partager un seul outil et des données.

Catherine Sibirko Expert ASO Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow nous aide à interagir avec les clients de manière plus rapide, plus facile et plus simple, en comparaison avec les consoles de stores. Après 6 mois d'utilisation de la plate-forme, nous connaissons un grand succès avec un ROI estimé à 850%.

Ashley Yap Responsable du service client Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

Try AppFollow to empower your support team