Customer Support standard
for mobile apps and games

Automate reviews management to increase the efficiency of your support team.
Less training. Fewer processes. Single dashboard.

One workspace to manage all app reviews
and analyse the performance of support teams

One workspace to manage all app reviews<br>and analyse the performance of support teams

Ratings & Reviews Dashboard:
monitor the dynamics of your app rating, reviews, and replies.

Measure KPIs and the efficiency of your support team.

Plan your workflows to avoid overload. See the trends in user reviews to provide a timely response.

Analyze ratings and reviews to see how your app is doing against industry benchmarks.

Optimize your budget and resources with AppFollow tools

4h/day

Save time for the customer support department – 4h/day on average

-50%

Reduce the time of the first response to app reviews by 50% on average

+850%

Average estimated ROI from using AppFollow for reviews management is 850%

Reply to reviews:
respond to all app reviews in one place to increase productivity.

Empower your plan of action by prioritizing the reviews to handle first.

Find critical reviews in one click.

Report inappropriate reviews to reduce negativity on your app page.

Voice of the Customer (VoC) tool:
make sense of app reviews and user feedback

Gather product insights, feature requests, bug reports, and complaints that require immediate action among thousands of reviews without reading them.

Understand your users and their needs.

Automation of review management will on average
increase the number of handled reviews by 2.3 times
and cut cost per ticket by 3 times

Automation of review management will on average <br>increase the number of handled reviews <strong style="color: #C89105">by 2.3 times</strong><br>and cut cost per ticket <strong style="color: #C89105">by 3 times</strong>
Auto-tags to sort out reviews about the topics of your interest.

Auto-replies for responding to repetitive reviews.

Auto-reporting for removing inappropriate or spammy reviews.

Auto-translation for processing reviews in different languages.

What you will achieve with AppFollow

Better rating

Reply to reviews more efficiently, so users increase rating after reply.

Higher retention

Locate issues and provide help to retain users in the app.

Better reputation

Find featured reviews in one click to reply to them, as featured reviews affect your app reputation most.

Better customer service

Automate support routine to process more reviews and shorten response time.

Better analytics

Aggregate all the rating and reviews data about your apps and competitors.

Better product

Gain actionable insights about your product, such as bugs, problems, and feature requests that come from your users.

4 reasons to empower your Customer Support
with AppFollow's tools today

Having a customer-obsessed approach is essential to beat competitors and outperform them in app stores.

Reviews are a crucial point in decision-making regarding downloading your app.

Understanding user issues helps you fix them on time and increase retention rate and app rating.

Rapid resolving of user inquiries is crucial to maintain customers’ loyalty and sales, even after winning the market.

Tarif

wave   Abonnement gratuit
$ 0 /mois
Une bonne façon de commencer
ok   Abonnements Premium
À partir de   $ 23 /mois
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hands   Abonnement Entreprise
Tarif personnalisé
Pour les équipes de taille moyenne à importante
Pour nous contacter
wave   Abonnement gratuit
$0   /mois
Une bonne façon de commencer
Commencez
ok   Abonnements Premium
À partir de $23   /mois
S’inscrire
Choisissez un plan
raised_hands   Abonnement Entreprise
Tarif personnalisé
Pour les équipes de taille moyenne à importante
Pour nous contacter Pour en savoir plus  

Prices are per month for the annual subscription period.

Comparez nos abonnements

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

Les outils d'AppFollow sont efficaces pour gagner du temps ! Il n'a fallu que trois jours pour multiplier par 2,3 le nombre d'avis traités. . Nous avons pu réduire le nombre de clics et avons maintenant plus de temps pour travailler sur les commentaires essentiels : les avis mis à jour et les avis mis en avant.

Kim Bokyung Responsable du service client Bitmango
Read case study

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Un outil flexible qui permet de gérer l'ASO, les produits et le service client. Dans notre entreprise, nous utilisons AppFollow pour travailler sur l'ASO et le service clients, ainsi que pour effectuer une veille sur nos concurrents. Je trouve que c'est bien que l'entreprise combine différents domaines de l'application, afin que différentes équipes puissent partager un seul outil et des données.

Catherine Sibirko Expert ASO Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
Read case study

The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow nous aide à interagir avec les clients de manière plus rapide, plus facile et plus simple, en comparaison avec les consoles de stores. Après 6 mois d'utilisation de la plate-forme, nous connaissons un grand succès avec un ROI estimé à 850%.

Ashley Yap Responsable du service client Turbo VPN
Read case study

We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

Boostez la croissance de votre application avec AppFollow