• reply to reviews
7 Challenges When Working with App Store & Google Play Reviews

7 Challenges When Working with App Store & Google Play Reviews

Sooner or later, developers and support agents run into the problem of prioritizing user reviews. We've gathered customer support related issues that make it hard to work efficiently. Why they happen and what to do about them?

Anatoly Sharifulin
Anatoly Sharifulin
Semantic Analysis: the quickest way to identify user-impacting issues

Semantic Analysis: the quickest way to identify user-impacting issues

Brand new tool for both high-level user satisfaction analysis and deep analysis of app reviews. Find real user experience issues and analyze them in minutes.

Julia Zhavnerchik
Julia Zhavnerchik
4.6 April Update

4.6 April Update

ASO Analytics official release; replies to reviews from Telegram; Semantic Analysis reports; auto-added keywords for Android apps, and more.

Mary Kulikova
Mary Kulikova
How to increase user loyalty with review responses

How to increase user loyalty with review responses

How to reduce response time while increasing loyalty, attitudes, installs, and revenues when responding to reviews

Anatoly Sharifulin
Anatoly Sharifulin
Gear up your Customer Support team with Freshdesk

Gear up your Customer Support team with Freshdesk

Know your user, talk to your app customers, reply to negative reviews faster without leaving Freshdesk account

Anatoly Sharifulin
Anatoly Sharifulin