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App Reviews Integration with Zendesk that helps you serve your customers in the best possible way

Receive user reviews and reply to them directly in Zendesk. Don’t miss your users’ pain, regardless of the language you speak and the store you use. App Store, Google Play, Mac App Store, Amazon and Microsoft Store – we have them covered.

Käyttääkö tiimisi jo AppFollow’ta?

App Reviews Integration with Zendesk that helps you serve your customers in the best possible way

Receive user reviews and reply to them directly in Zendesk. Any language, any store.
Be immediately alerted if your users are not happy

Be immediately alerted if your users are not happy

Choose the rating and length of the reviews you’d like to receive, so you are always aware of users’ thoughts.

Increase user loyalty

React to the reviews immediately. Replying to reviews will now take seconds — no need to switch to another tab or search for the required review. Easy as 1-2-3!

Automated review sorting

Each new review is automatically tagged for your convenience. Sort them by stars, device and app type, country, language and app version.

Translate reviews from any language

Doesn’t matter if you are not a polyglot, we will translate all reviews into the language you understand.

Put your effort into making your users happy without struggling to understand what they’ve written.

Be immediately alerted if your users are not happy
Features Features

All your reports in one place

Cut the time you spend on routine.
Monitor how efficient your teams are and whether all reviews were noticed and queries were solved, all in one place.

Also, import to your Zendesk account all the reviews your app has ever received, and see whether each user’s problem was solved and the review was updated.

Selling on Amazon?
Track your goods, too!

Simply by adding your Amazon products to your account, you can follow and analyze their ratings, reviews and sales directly in your Zendesk account. Handy, right?

Amazon logo image

We have two different ways for you to use AppFollow with Zendesk:
as an email integration or as a native app.
Both allow you to do everything that’s listed above. What’s the difference?

Use the integration via email if you need a quick set-up for gathering reviews as tickets in Zendesk and replying to them with AppFollow. This integration has few limitations but none will prevent you from receiving users’ reviews and replying to them. Learn more

Use the native app if you want to merge AppFollow’s features with the full functionality of Zendesk: tickets, internal discussions with your team, work with reviews. With all that said setting up the app takes a bit more time — but it’s totally worth the hassle. Learn more

Pricing

wave   Free plan
$ 0 /mo
A good way to start
Get Started
ok   Premium plan
From   $ 29 /mo
For small teams
Start Free Trial
hands   Enterprise plan
Custom price
For medium and big teams
Contact us
wave   Free plan
$0   /mo
A good way to start
Get Started Learn more  
ok   Premium plan
From $29   /mo
For small teams
Start Free Trial Learn more  
raised_hands   Enterprise plan
Custom price
For medium and big teams
Contact us Learn more  
Compare our plans
What is Zendesk?
Zendesk is a customer service software and support ticketing system.
What is AppFollow?
AppFollow tracks changes that happen with any mobile application in any appstore and reports about them.
What is Zendesk?
Zendesk is a customer service software and support ticketing system.
What is AppFollow?
AppFollow tracks changes that happen with any mobile application in any appstore and reports about them.