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Handle app reviews faster and more effectively with Rating & Reviews Monitor

Aggregate user feedback from iOS, Android, and Amazon app stores, respond to reviews, and discover actionable insights in one workspace. Integrate with services like Slack, Zendesk, Helpshift, and more.

Save time dealing with app reviews

-50%

Our clients decrease their first response time on average by 50%.

+850%

850% is the estimated ROI from using our Rating & Review Management Tool.

+0.8

0.8 is the average increase of app rating after our clients started working with user reviews.

One platform to monitor, analyse, and respond to user reviews

One platform to monitor, analyse, and respond to user reviews

Reviews from App Store, Google Play, and Amazon are all gathered in one dashboard for quicker analysis and management.
Respond to iOS, Android, and Amazon reviews right in AppFollow without any redirection to app stores.
Analyze reviews by sentiment, app version, country, language and more to find patterns and insights for improving your product.
Automate review management to save time for more important tasks

Automate review management to save time for more important tasks

Auto-replies for responding to repetitive reviews.
Auto-tags to sort reviews about bugs, feature requests and more.
Auto-report a concern to manage and monitor deletion of unfair reviews.
Auto-translation for understanding customer feedback in any language on the fly.
Custom response templates to meet your needs and company voice.

Gain insights on how to grow average rating with review management

Gain insights on how to grow average rating with review management

Discover frequently mentioned problems and trends from user feedback to fix problems before it’s too late.
Monitor competitors’ reviews to find their weaknesses and turn them into your strengths.
Receive regular email reports on ratings and reviews dynamics to be always in the know with no efforts made.
Track how your responses to reviews affect app rating.
Integrate with the services you already use

Integrate with the services you already use

Receive reviews in Zendesk, Slack, Helpshift, Salesforce and 33 other services.
Filter reviews to receive: all, only negative, only positive, country and app-specific.
Respond to app reviews directly in the integrated service.

Precios

wave   Plan gratuito
$ 0 /mes
Empieza con buen pie
ok   Planes premium
Desde   $ 23 /mes
Regístrate gratis
hands   Plan empresarial
Precio personalizado
Para equipos medianos y grandes
Contacto
wave   Plan gratuito
$0   /mes
Empieza con buen pie
Comenzar
ok   Planes premium
Desde $23   /mes
Regístrate gratis
Elige un plan
raised_hands   Plan empresarial
Precio personalizado
Para equipos medianos y grandes
Contacto Más información  

Prices are per month for the annual subscription period.

Comparativa de nuestros planes

When we started replying to gamers’ feedback from the app stores, only one agent had access to App Store Connect and Google Play Console. We soon realized that it was not adequate in speeding up the response time. We switched to the Zendesk app by AppFollow and have been using it for about a year. Since then we’ve grown our support team to 40 agents and are able to cover all the feedback including the app stores. It’s great to get everything we need in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

¡Las herramientas de AppFollow son eficaces para ahorrar tiempo! Solamente tomó tres días multiplicar por 2.3 el número de reseñas procesadas. Fuimos capaces de disminuir el número de clics de ratón y ahora tenemos más tiempo para trabajar con los comentarios críticos: las reseñas actualizadas y las destacadas.

Kim Bokyung Gerente de atención al cliente Bitmango

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Una herramienta flexible que satisface las necesidades de ASO, del producto y de atención al cliente. En nuestra empresa, utilizamos AppFollow para trabajar con ASO y el departamento de atención al cliente, así como para supervisar a la competencia. Creo que es una buena idea que se combinen distintos ámbitos en la aplicación, de modo que los equipos pueden compartir datos y una única herramienta.

Catherine Sibirko Experta en ASO Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom

Literally the best tool for tracking users’ post and responding to your users. AppFollow makes it far easier to track what your customers think about your product and leave as reviews in e.g. Apple Store. We can quickly track users’ reviews on our product and answer them helping to solve their issues. Also we liked the very personal attitude since our individual requirement were 100% fulfilled (like SSO).

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow nos ayuda a interactuar con los clientes de una forma más rápida, fácil y simple comparado con las consolas de tiendas. Después de 6 meses de usar la plataforma, hemos sido testigos de un gran éxito con un retorno de la inversión estimado del 850%.

Ashley Yap Gerente de servicio al cliente Turbo VPN

We’ve been using App Follow for 3 years now and love it for the App Store/Play Store integration into HelpScout. As a company, we value our customers feedback and being able to reply to reviews directly from HelpScout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

Receive and respond to mobile app reviews faster