Handle app reviews faster and more effectively with Rating & Reviews Monitor

Aggregate user feedback from iOS, Android, and Amazon app stores, respond to reviews, and discover actionable insights in one workspace. Integrate with services like Slack, Zendesk, Helpshift, and more.

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One platform to monitor, analyse, and respond
to user reviews

Reviews from App Store, Google Play, and Amazon are all gathered in one dashboard for quicker analysis and management.

Analyze reviews by sentiment, app version, country, language and more to find patterns and insights for improving your product.

Respond to iOS, Android, and Amazon reviews right in AppFollow without any redirection to app stores.

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Automate review management to save time for more important tasks

Auto-replies for responding to repetitive reviews.
Auto-tags to sort reviews about bugs, feature requests and more.
Auto-report a concern to manage and monitor deletion of unfair reviews.
Auto-translation for understanding customer feedback in any language on the fly.
Custom response templates to meet your needs and company voice.

Gain insights on how to grow average rating
with review management

Facilitate your workflow with integrations

Integrate with the services you already use

Receive reviews in Zendesk, Slack, Helpshift, Salesforce and 33 other services.

Filter reviews to receive: all, only negative, only positive, country and app-specific.

Respond to app reviews directly in the integrated service.

Save time dealing with app reviews

-50%

Our clients decrease their first response time on average by 50%.

+850%

850% is the estimated ROI from using our Rating & Review Management Tool.

+0.8

0.8 is the average increase of app rating when our clients start working with user reviews.

What you will achieve with AppFollow

Better rating

Reply to reviews more efficiently, so users increase rating after reply.

Higher retention

Locate issues and provide help to retain users in the app.

Better reputation

Find featured reviews in one click to reply to them, as featured reviews affect your app reputation most.

Better customer service

Automate support routine to process more reviews and shorten response time.

Better analytics

Aggregate all the rating and reviews data about your apps and competitors.

Better product

Gain actionable insights about your product, such as bugs, problems, and feature requests that come from your users.

Descubre ideas para crecer en nuestro blog

How to respond to the App Store and Google Play reviews Ratings & Reviews

How to respond to the App Store and Google Play reviews

7 Challenges When Working with App Store & Google Play Reviews Ratings & Reviews

7 Challenges When Working with App Store & Google Play Reviews

How to retain customers and increase app revenue using reviews Ratings & Reviews

How to retain customers and increase app revenue using reviews

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

¡Las herramientas de AppFollow son eficaces para ahorrar tiempo! Solamente tomó tres días multiplicar por 2.3 el número de reseñas procesadas. Fuimos capaces de disminuir el número de clics de ratón y ahora tenemos más tiempo para trabajar con los comentarios críticos: las reseñas actualizadas y las destacadas.

Kim Bokyung Gerente de atención al cliente Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Una herramienta flexible que satisface las necesidades de ASO, del producto y de atención al cliente. En nuestra empresa, utilizamos AppFollow para trabajar con ASO y el departamento de atención al cliente, así como para supervisar a la competencia. Creo que es una buena idea que se combinen distintos ámbitos en la aplicación, de modo que los equipos pueden compartir datos y una única herramienta.

Catherine Sibirko Experta en ASO Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow nos ayuda a interactuar con los clientes de una forma más rápida, fácil y simple comparado con las consolas de tiendas. Después de 6 meses de usar la plataforma, hemos sido testigos de un gran éxito con un retorno de la inversión estimado del 850%.

Ashley Yap Gerente de servicio al cliente Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

Precios

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$ 0 /mes
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Desde   $ 23 /mes
Regístrate gratis
hands   Plan empresarial
Precio personalizado
Para equipos medianos y grandes
Contacto
wave   Plan gratuito
$0   /mes
Empieza con buen pie
Comenzar
ok   Planes premium
Desde $23   /mes
Regístrate gratis
Elige un plan
raised_hands   Plan empresarial
Precio personalizado
Para equipos medianos y grandes
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Prices are per month for the annual subscription period.

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Receive and respond to mobile app reviews faster