When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
¡Las herramientas de AppFollow son eficaces para ahorrar tiempo! Solamente tomó tres días multiplicar por 2.3 el número de reseñas procesadas. Fuimos capaces de disminuir el número de clics de ratón y ahora tenemos más tiempo para trabajar con los comentarios críticos: las reseñas actualizadas y las destacadas.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Una herramienta flexible que satisface las necesidades de ASO, del producto y de atención al cliente. En nuestra empresa, utilizamos AppFollow para trabajar con ASO y el departamento de atención al cliente, así como para supervisar a la competencia. Creo que es una buena idea que se combinen distintos ámbitos en la aplicación, de modo que los equipos pueden compartir datos y una única herramienta.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.
AppFollow nos ayuda a interactuar con los clientes de una forma más rápida, fácil y simple comparado con las consolas de tiendas. Después de 6 meses de usar la plataforma, hemos sido testigos de un gran éxito con un retorno de la inversión estimado del 850%.
We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!
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