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Mobile User Feedback Tool for Customer Success Teams

  • Cut time spent on replying
    to your customers
  • Track bugs, complaints
    and feature requests
  • Improve your user feedback
  • Fix users' issues faster

Track user feedback from

and reply to it in

Increase mobile user satisfaction
with our
Reply-to-Reviews Tool

Receive all reviews that matter to AppFollow dashboard or integrate app reviews
with Slack, Zendesk, Helpshift, Freshdesk or other service you use.

Be aware when your users are not satisfied and <b>get an instant notification</b> about a query.

Get instant reviews alerts

Be aware when your users are not satisfied and get an instant notification about a query.

Receive updates of the reviews and see if users became happy or not and how it <b>affected your app rating</b>

Track reviews changes

Receive updates of the reviews and see if users became happy or not and how it affected your app rating

<b>Reply to iOS and Android reviews</b> in the dashboard or one of the 30+ integrations without being redirected to app stores.

Reply to reviews with
one click

Reply to iOS and Android reviews in the dashboard or one of the 30+ integrations without being redirected to app stores.

Assign reviews to the right team <b>with one click</b> so they can support your app users faster.

Work with reviews in your
help desk

Assign reviews to the right team with one click so they can support your app users faster.

<b>Auto-translate reviews</b> from and to 31 language directly in your dashboard

Automatically translate
each review

Auto-translate reviews from and to 31 language directly in your dashboard

Help users <b>fix their issues</b>: questions about the services, bugs and other queries

Filter reviews by
an issue

Help users fix their issues: questions about the services, bugs and other queries

Fix user pain and <b>make them return</b> to your app more often

Increase user retention

Fix user pain and make them return to your app more often

<b>Track how many issues were fixed,</b> replies sent and speed of each reply

Monitor your efficiency

Track how many issues were fixed, replies sent and speed of each reply

<b>Analyse the most used words</b> and their semantics to identify the overall mood of your users

Analyse review semantics

Analyse the most used words and their semantics to identify the overall mood of your users

Features Features Features

What else?

Track semantic, the most used words,
reviews timeline and your
competitors reviews and apps.
See what reviews
they are getting
and how happy users are with their apps or games and
adjust your strategy.

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Who is it for?

  • For Customer Support Agents to receive mobile user
    reviews and react in seconds right in their help desk service.
  • For Customer Support Managers to track their
    team performance, overall user mood and
    requests with AppFollow.
  • For product owners, developers, marketers — all your
    teammates will stay in the know with AppFollow.

Make Your App Users Happy with AppFollow

Happy

Precio

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Desde   29 /mes
Para equipos pequeños
Empezar la prueba gratuita
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Precio personalizado
Para equipos medianos o grandes
Contactar
wave   Plan Gratuito
€0   /mes
Una buena forma de empezar
Empezar Learn more  
ok   Plan Premium
Desde €29   /mes
Para equipos pequeños
Empezar la prueba gratuita Learn more  
raised_hands   Plan Empresarial
Precio personalizado
Para equipos medianos o grandes
Contactar Learn more  

Para todos los planes

Funciona con todas las tiendas
Integraciones con los servicios que elijas Ver la lista de integraciones
Informes prácticos por correo electrónico
Diario / Semanal / Mensual