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Manage reviews to grow your app

One place to aggregate, analyze, and handle reviews
from the App Store, Google Play, and Amazon.

AppFollow vs Other Tools
Ver más casos de clientes

AppFollow is the only service that automates review management
and builds rapport with millions of users

Respond to all app reviews in one place

Respond to all app reviews in one place

Aggregate reviews from any store and reply to them in a tool specifically designed for app reviews. Integrate with the services you already use: Zendesk, Slack, Salesforce, API, and 34 more.

Automate review processing

Automate review processing

Create templates and custom rules to reply to reviews automatically at scale. Track issues specific to your business and classify user feedback with minimal effort.

Gain insights with our ML solution

Gain insights with our ML solution

Instantly extract critical user feedback to take timely actions. Identify competitors’ pain points to adjust your product roadmap.

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

¡Las herramientas de AppFollow son eficaces para ahorrar tiempo! Solamente tomó tres días multiplicar por 2.3 el número de reseñas procesadas. Fuimos capaces de disminuir el número de clics de ratón y ahora tenemos más tiempo para trabajar con los comentarios críticos: las reseñas actualizadas y las destacadas.

Kim Bokyung Gerente de atención al cliente Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Una herramienta flexible que satisface las necesidades de ASO, del producto y de atención al cliente. En nuestra empresa, utilizamos AppFollow para trabajar con ASO y el departamento de atención al cliente, así como para supervisar a la competencia. Creo que es una buena idea que se combinen distintos ámbitos en la aplicación, de modo que los equipos pueden compartir datos y una única herramienta.

Catherine Sibirko Experta en ASO Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow nos ayuda a interactuar con los clientes de una forma más rápida, fácil y simple comparado con las consolas de tiendas. Después de 6 meses de usar la plataforma, hemos sido testigos de un gran éxito con un retorno de la inversión estimado del 850%.

Ashley Yap Gerente de servicio al cliente Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo
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You will benefit from AppFollow if

you struggle to process your current volume of reviews manually;
you need to streamline review management for multiple apps and platforms;
you need to share customer feedback insights across product, marketing, and support teams;
you are looking for ways to hit your customer service KPIs: Avg. Response Time, CSAT, Ticket Handle Time, Reply Effect on Rating;
you wish to integrate mobile review management in your current support workflow.
AppFollow
Appbot
App Radar
Consoles
Reviews processing & analysis
Reply to reviews
green-check
green-check Limited
green-check
green-check
Integrations
and 30+
green-check 11 integrations
red-cross
red-cross
Review reports
green-check
green-check
red-cross
red-cross
Reply stats
green-check
red-cross
red-cross
red-cross
Agents’ KPIs
green-check
red-cross
red-cross
red-cross
API
green-check Advanced
green-check Limited
red-cross
green-check Limited
Voice of the Customer (VoC)
ML-based review classification
green-check
green-check
red-cross
red-cross
Sentiment Analysis
green-check
green-check
red-cross
red-cross
Phrase analysis
green-check
green-check
red-cross
red-cross
Automation
Auto-replies
green-check
red-cross
red-cross
red-cross
Auto-tagging
green-check
green-check
red-cross
red-cross
Auto-translation
green-check
green-check
green-check
red-cross
Report a concern
green-check Automated
red-cross
red-cross
green-check
Custom alerts
green-check
green-check
red-cross
red-cross
* The comparison data is based on the analysis made in Q3, 2020
estimation stars
High Performer Leader Europe Users Love Us

Precios

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Precio personalizado
Para equipos medianos y grandes
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wave   Plan gratuito
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raised_hands   Plan empresarial
Precio personalizado
Para equipos medianos y grandes
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