App Growth Blog ⭐ | All About ASO, Community Management, and Mobile Marketing

A Deep Dive into Reported App Reviews & Deletion Rates: behind the curtain

Store reviews containing offensive or spammy material should not be left untackled. Not only do they...

Dzianis Shalkou Apr 21, 2022

How to make a customer focused company

Customer focus is about building your around your customers' needs. But what are the benefits of cus...

Sasha Hodes Sep 08, 2021

Flo improves average review response time up to 35% by using auto-tags with AppFollow

Learn how Flo team smartly implemented auto-tags into their workflow

Nurzhan Ospanov Mar 04, 2021

Optus boosts reply rate from 60% to 90% and saves hours of work with auto-tags in AppFollow

Learn how large telecom operator in Australia manages app reviews

Nurzhan Ospanov Feb 05, 2021

Miro's cross-device product team manages reviews and ASO with AppFollow

Learn how to consolidate reviews from various platforms in one place and experiment with ASO in AppF...

Nurzhan Ospanov Dec 10, 2020

Discord cuts down hours needed for agents to respond to reviews with auto-replies in AppFollow

Learn more about how Discord uses automation in AppFollow

Nurzhan Ospanov Oct 30, 2020

Viber removes 60% of inappropriate app reviews with AppFollow

Learn more how Viber uses Report a concern functionality in the AppFollow

Nurzhan Ospanov Oct 23, 2020

How does PicsArt increase their customer support efficiency with AppFollow and Zendesk

PicsArt’s Team Lead at User Success Team shared with us how they support users in 30 languages acros...

Olga Padulosi Sep 04, 2020

How app reviews can grow your app's LTV and lower CPI

App rating is one of those rare metrics that influence both CAC (CPI) and LTV. User reviews can help...

Vera Rabkina Aug 27, 2020

How Figma wins their customers. Interview with Jason Pearson, Figma's Head of Product Support

When you make it about your customers you win. In the era of high competition, you need to stand ou...

Olga Padulosi Jun 30, 2020

Responding to app store reviews 101: how and where to start

Let’s find out how to master this peculiar way of communication with your app users and form a good ...

Vera Rabkina Jun 08, 2020

Find out how Innovative Connecting gets 850% ROI from using AppFollow

Turbo VPN's road to success with app reviews management.

Nurzhan Ospanov May 06, 2020

How to automate customer support routine in 2020

To keep the support team from doing rote work, sending the same reply over and over, AppFollow is la...

Vera Rabkina Feb 27, 2020

Customer Success in the mobile market: why it matters and how you can nail it

Mobile customer success. Discover why it’s key for reputation management and how to make it work for...

Vera Rabkina Feb 17, 2020

How to respond to negative and positive app reviews

How to respond to the App Store (iPhone) reviews and Google Play (Android) reviews to increase user ...

Anatoly Sharifulin Jan 23, 2020