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Customer Support standard
for mobile apps and games

Automate reviews management to increase the efficiency of your support team.
Less training. Fewer processes. Single dashboard.

One workspace to manage all app reviews
and analyse the performance of support teams

One workspace to manage all app reviews<br>and analyse the performance of support teams

Ratings & Reviews Dashboard
Monitor the dynamics of your app rating, reviews, and replies.

Measure KPIs and the efficiency of your support team.

Plan your workflows to avoid overload. See the trends in user reviews to provide a timely response.

Analyze ratings and reviews to see how your app is doing against industry benchmarks.

Respond to all app reviews in one place to increase productivity.

Empower your plan of action by prioritizing the reviews to handle first.

Find critical reviews in one click.

Report inappropriate reviews to reduce negativity on your app page.

Semantic Analysis
Analyze reviews to listen to the voice of customers and gain insights.

Semantic Analysis<br>Analyze reviews to listen to the voice of customers and gain insights.
Gather product insights, feature requests, bug reports, and complaints that require immediate action among thousands of reviews without reading them.

Understand your users and their needs.

Streamline your customer support by automating your workflows

Streamline your customer support by automating your workflows
Auto-tags to sort out reviews about the topics of your interest.

Auto-replies for responding to repetitive reviews.

Auto-reporting for removing inappropriate or spammy reviews.

Auto-translation for processing reviews in different languages.

4 reasons to empower your Customer Support
with AppFollow's tools today

4 reasons to <strong>empower your Customer Support</strong><br>with AppFollow's tools today
Having a customer-obsessed approach is essential to beat competitors and outperform them in app stores.

Reviews are a crucial point in decision-making regarding downloading your app.

Understanding user issues helps you fix them on time and increase retention rate and app rating.

Rapid resolving of user inquiries is crucial to maintain customers’ loyalty and sales, even after winning the market.

产品定价

wave   免费计划
美元 0 /月
一个很好的开始
ok   高级计划
来自   美元 23 /月
免费注册
hands   企业计划
自定义价格
针对中型和大型团队
联系我们
wave   免费计划
美元0   /月
一个很好的开始
开始
ok   高级计划
来自 美元23   /月
免费注册
选择一个计划
raised_hands   企业计划
自定义价格
针对中型和大型团队
联系我们 了解更多 

Prices are per month for the annual subscription period.

比较我们的计划

When we started replying to gamers’ feedback from the app stores, only one agent had access to App Store Connect and Google Play Console. We soon realized that it was not adequate in speeding up the response time. We switched to the Zendesk app by AppFollow and have been using it for about a year. Since then we’ve grown our support team to 40 agents and are able to cover all the feedback including the app stores. It’s great to get everything we need in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow工具可有效节省时间！只需三天的时间即可使评论处理数量增加2.3倍。我们减少了鼠标点击的次数，现在有更多时间来处理重要反馈：更新和精选评论。

Kim Bokyung 客户支持经理 Bitmango

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

满足ASO、产品和支持需求的灵活工具。在公司里，我们使用AppFollow与ASO和支持部门合作，同时用来监视我们的竞争对手。我认为公司将该应用不同方面的功能整合在一起使用是一件很棒的事，方便不同的团队共享相同的工具和数据。

Catherine Sibirko ASO专家 Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom

Literally the best tool for tracking users’ post and responding to your users. AppFollow makes it far easier to track what your customers think about your product and leave as reviews in e.g. Apple Store. We can quickly track users’ reviews on our product and answer them helping to solve their issues. Also we liked the very personal attitude since our individual requirement were 100% fulfilled (like SSO).

Anatoly Sibatov Manager Customer Support at Wrike

与商店控制台相比，AppFollow可帮助我们以更迅速、更轻松和更简单的方式与客户互动。使用该平台6个月后，我们取得了巨大成功，预估投资回报率为850％。

Ashley Yap 客户服务经理 Turbo VPN

We’ve been using App Follow for 3 years now and love it for the App Store/Play Store integration into HelpScout. As a company, we value our customers feedback and being able to reply to reviews directly from HelpScout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

利用AppFollow促进您app的增长