by fixing their issues before they affect your app performance
Use Semantic Analysis to get a deeper understanding of how your users feel about your app and change their attitude over time
Reply to iOS and Android reviews directly in AppFollow, Slack, Zendesk, Salesforce or other integrations without being redirected to app stores (mobile team management)
Analyze the historical change of user reviews with best app for reputation management. See if users change their reviews or delete them and how it affects your mobile app rating
Assign reviews to be sent to a responsible team – bugs sent to developers, complaints to a customer support team, and feedback to your product owners (mobile process management)
rapid growth with AppFollow
That reinforced the customers’ loyalty and satisfaction
More active users growing the community
As the result of support team addressing every user complain
Reason 1
Having a customer-obsessed approach & mobile team management is essential to beat competitors and outperform them in app stores
Reason 2
Experience of other users is a crucial point in decision-making regarding downloading your app
Reason 3
Fixing user issues increases app rating and conversion-to-install rates and helps you get to the Top Charts
Reason 4
Navigate reviews is crucial to maintain loyal users and sales, even after winning the market
Solve user issues before it turns into a problem
Respond to reviews in one click without redirection to app stores
Turn user feedback into functional insights with semantic analysis
Get instant alerts about a query and when your users are not satisfied
Monitor app reviews of your competitors and know their users better than they do
Customer Support Agents to receive mobile user reviews and react in seconds right in their help desk service
Customer Support Managers to track their team performance, overall customer experience and requests
Product managers, developers, marketers — all your teammates will stay in the know
Monitoring what users think of your and your competitors’ app is a must for app success
Learn how users rate your app and use those insights to get to the Top Charts in the App Store and Google Play Store
Use Semantic Analysis to monitor the most used words, and scrutinize how users feel about your app and change their attitude over time
Be aware of ratings and reviews that were updated by returning users, and see if they increase or decrease the original ratings and reviews
See what users like and dislike about your competitors’ apps to know what features are the most popular and adjust your product roadmap
"AppFollow 是一项不可思议的服务，它有一个优秀的团队！他们的工具能让我们极大地精简自己app评论的管理工作流程，能够更加直观地看到所有的客户观点"。
"极其喜欢 AppFollow。这正是要将我们的客户服务提升至一个新水平所需要的工具。针对我所有的问题和意见，他们都给出了超标准的回应。他们鼓励客户给予反馈，欢迎用户反映新的使用情况，来改进产品。他们提供整合的绝对数量实在是令人钦佩。"
"AppFollow 能将我们与客户联系在一起。它可以自动翻译世界各地所有用户的反馈，并将这些反馈推送至我们的Slack渠道，方便分享给所有的团队成员。"
"我们为300多个app提供支持服务，因此，找到一个便捷的方式来提供评论处理和用户支持对我们而言非常重要。AppFollow在这些方面的表现非常出色。鉴于我们需要服务于众多的app，因而Slack通知提醒绝对是个绝妙的功能。"
"我们会利用AppFollow来跟踪我们app在应用商店和Google Play中的排名情况和关键词位置。该服务真的很棒，我非常喜欢能够自动生成所有报告，并将这些报告发送至我们Slack渠道的功能。"
"AppFollow提供app评论专家团队的系统化管理，这让我的生活更加轻松了。是Slack整合让我能够轻轻松松地跟上时代的潮流。"
"AppFollow是第一个能够真正满足我需求的ASO服务，它是当之无愧的ASO专家。我总是迫不及待地要了解他们新推出的炫酷功能！"
"AppFollow 对于我们而言是一项非常有用的服务。它有助于简化并自动处理关键词和评论。此外，它还能跟踪竞争对手的ASO战略。"
Reviews are the driving factor behind a decision to install your app. Question is, how do you increase your app revenue with reviews? Take a peek at this article to learn more.
App Store and Google Play reviews are a valuable channel of communication with users. We gathered strategies on how to respond to iOS, Android and other app store reviews and how can it increase user engagement.
How to work with reviews in e-commerce, including how users differ from country to country, how to respond to feedback in app stores, and how to automate the process when you handle a thousand reviews a day.
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