Listen to millions of customers' voices
with AI-driven analysis of user feedback
Learn users' needs with Voice of the Customer (VoC) analysis
Use Semantic Analysis to build a better product based on customer feedback about bugs, feature requests, suggestions, negative and positive experience from using apps.
This data is essential for successful launches, happy customers and, as a result, high app ranking in app stores.
Find out points of growth analyzing competitors
Have an overview of competitors’ product development by analyzing their reviews.
Revealing the most popular features among their users can be used for future releases.
Knowing competitors’ less popular features will optimize your roadmap development.
Automate data processing and analysis
With user feedback automation you can do quantitative research in seconds without involving third-parties and additional costs. This saves time and resources and makes each app release data-driven.
“A great product isn’t just a solution —
it’s also a tool that fits neatly into the hands of your customers.”
Have a 360-degree analysis of your product strategy with AppFollow
Measure the success of releases: gain actionable product insights by aggregating feedback from app store reviews.
Track rating growth: automate receiving updates about your app rating. Get them directly in Slack or by email.
Monitor monetization progress: see downloads & revenue data from app stores as insights and KPIs, create custom reports.
产品定价
Prices are per month for the annual subscription period.
比较我们的计划
When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
Yaroslav Demidyuk
Operations Manager at Wargaming
AppFollow工具可有效节省时间！只需三天的时间即可使评论处理数量增加2.3倍。我们减少了鼠标点击的次数，现在有更多时间来处理重要反馈：更新和精选评论。
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Zachery Gergurich
Customer Support Manager at Discord
满足ASO、产品和支持需求的灵活工具。在公司里，我们使用AppFollow与ASO和支持部门合作，同时用来监视我们的竞争对手。我认为公司将该应用不同方面的功能整合在一起使用是一件很棒的事，方便不同的团队共享相同的工具和数据。
Catherine Sibirko
ASO专家 Flo
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.
Anatoly Sibatov
Manager Customer Support at Wrike
与商店控制台相比，AppFollow可帮助我们以更迅速、更轻松和更简单的方式与客户互动。使用该平台6个月后，我们取得了巨大成功，预估投资回报率为850％。
We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
Meagan Allers
Customer Success at Marco Polo
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