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将App评论与Intercom整合,提供五星级客户服务

从最受欢迎的应用商店中获取评论,并在Intercom上进行回复。 客户支持团队可以立即对用户
应用商店、Google Play、Mac App Store、Amazon和Microsoft Store留下的反馈意见进行回复。

直接在Intercom上接收重要的评论

仅将您希望让客户支持团队回复的评论发送至Intercom。选择评论评级,如果用户不满意,则立即发送通知提醒。

不要离开Intercom。
立即在面板上回复评论

超快速响应用户的需求。回复应用商店、Google Play和Mac App Store上的评论,这些评论会直接发布在您的支持团队全天使用的Intercom的账户中。

直接在Intercom上接收重要的评论
	跟踪客户满意度和评论更新

跟踪客户满意度和评论更新

当用户在应用商店中更改了他们的评论时,我们会通知您的。您将看到评论历史,并能够在数秒之内对其进行跟踪。

利用智能筛选快速地管理评论

标记评论以便进行筛选并设置优先回复顺序。将评论(例如,应用商店评论或Google Play评论)分配给一个特定的团队或团队成员。

翻译任何语言的评论

无论您的用户使用什么语言,我们都会将所有的评论翻译成您首选的语言。全力以赴让用户满意,而不必费力地去理解他们写下的内容。

	翻译任何语言的评论

有在亚马逊上销售?
同时跟踪您的货物!

只需将亚马逊的产品添加到您的帐户,就可以直接在您的Intercom帐户中跟踪并分析他们的评分、评价和销售。非常方便,不是吗?

Amazon logo image

Intercom与AppFollow的整合可支持应用商店、Google Play、Mac App Store、Microsoft Store和Amazon Store上的app评论。

在此学习如何进行整合设置。

产品定价

wave   免费计划
美元 0 /月
一个很好的开始
ok   高级计划
来自   美元 23 /月
免费注册
hands   企业计划
自定义价格
针对中型和大型团队
联系我们
wave   免费计划
美元0   /月
一个很好的开始
开始
ok   高级计划
来自 美元23   /月
免费注册
选择一个计划
raised_hands   企业计划
自定义价格
针对中型和大型团队
联系我们 了解更多 

Prices are per month for the annual subscription period.

比较我们的计划

When we started replying to gamers’ feedback from the app stores, only one agent had access to App Store Connect and Google Play Console. We soon realized that it was not adequate in speeding up the response time. We switched to the Zendesk app by AppFollow and have been using it for about a year. Since then we’ve grown our support team to 40 agents and are able to cover all the feedback including the app stores. It’s great to get everything we need in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow工具可有效节省时间!只需三天的时间即可使评论处理数量增加2.3倍。我们减少了鼠标点击的次数,现在有更多时间来处理重要反馈:更新和精选评论。

Kim Bokyung 客户支持经理 Bitmango

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

满足ASO、产品和支持需求的灵活工具。在公司里,我们使用AppFollow与ASO和支持部门合作,同时用来监视我们的竞争对手。我认为公司将该应用不同方面的功能整合在一起使用是一件很棒的事,方便不同的团队共享相同的工具和数据。

Catherine Sibirko ASO专家 Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom

Literally the best tool for tracking users’ post and responding to your users. AppFollow makes it far easier to track what your customers think about your product and leave as reviews in e.g. Apple Store. We can quickly track users’ reviews on our product and answer them helping to solve their issues. Also we liked the very personal attitude since our individual requirement were 100% fulfilled (like SSO).

Anatoly Sibatov Manager Customer Support at Wrike

与商店控制台相比,AppFollow可帮助我们以更迅速、更轻松和更简单的方式与客户互动。使用该平台6个月后,我们取得了巨大成功,预估投资回报率为850%。

Ashley Yap 客户服务经理 Turbo VPN

We’ve been using App Follow for 3 years now and love it for the App Store/Play Store integration into HelpScout. As a company, we value our customers feedback and being able to reply to reviews directly from HelpScout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

利用AppFollow和Intercom发展您的App