Customer Support standard
for mobile apps and games

Automate reviews management to increase the efficiency of your support team.
Less training. Fewer processes. Single dashboard.

What you will achieve with AppFollow

Higher rating

Reply to reviews more efficiently, so users increase rating after reply.

Higher retention

Locate issues and provide help to retain users in the app.

Better reputation

Find featured reviews in one click to reply to them, as featured reviews affect your app reputation most.

Better customer service

Automate support routine to process more reviews and reduce the response time.

Better product

Gain actionable insights about your product, such as bugs, problems, and feature requests that come from your users.

Better analytics

Aggregate all the rating and reviews data about your apps and competitors.

One workspace to manage all app reviews
and analyse the performance of support teams

One workspace to manage all app reviews<br>and analyse the performance of support teams

Ratings & Reviews Dashboard:
monitor the dynamics of your app rating, reviews, and replies.

Measure KPIs and the efficiency of your support team.

Plan your workflows to avoid overload. See the trends in user reviews to provide a timely response.

Analyze ratings and reviews to see how your app is doing against industry benchmarks.

Optimize your budget and resources with AppFollow tools

4h/day

Save time for the customer support department – 4h/day on average

-50%

Reduce the time of the first response to app reviews by 50% on average

+850%

Average estimated ROI from using AppFollow for reviews management is 850%

Reply to reviews:
respond to all app reviews in one place to increase productivity.

Empower your plan of action by prioritizing the reviews to handle first.

Find critical reviews in one click.

Report inappropriate reviews to reduce negativity on your app page.
feature image

Voice of the Customer (VoC) tool:
make sense of app reviews and user feedback

Gather product insights, feature requests, bug reports, and complaints that require immediate action among thousands of reviews without reading them.

Understand your users and their needs.

Automation of review management will on average
increase the number of handled reviews by 2.3 times
and cut cost per ticket by 3 times

Automation of review management will on average <br>increase the number of handled reviews <strong style="color: #C89105">by 2.3 times</strong><br>and cut cost per ticket <strong style="color: #C89105">by 3 times</strong>
Auto-tags to sort out reviews about the topics of your interest.

Auto-replies for responding to repetitive reviews.

Auto-reporting for removing inappropriate or spammy reviews.

Auto-translation for processing reviews in different languages.

4 reasons to empower your Customer Support
with AppFollow's tools today

Having a customer-obsessed approach is essential to beat competitors and outperform them in app stores.

Reviews are a crucial point in decision-making regarding downloading your app.

Understanding user issues helps you fix them on time and increase retention rate and app rating.

Rapid resolving of user inquiries is crucial to maintain customers’ loyalty and sales, even after winning the market.

产品定价

wave   免费计划
美元 0 /月
一个很好的开始
ok   高级计划
来自   美元 55 /月
免费注册
hands   企业计划
自定义价格
针对中型和大型团队
联系我们
wave   免费计划
美元0   /月
一个很好的开始
开始
ok   高级计划
来自 美元55   /月
免费注册
选择一个计划
raised_hands   企业计划
自定义价格
针对中型和大型团队
联系我们 了解更多 

Prices are per month for the annual subscription period.

比较我们的计划

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow工具可有效节省时间!只需三天的时间即可使评论处理数量增加2.3倍。我们减少了鼠标点击的次数,现在有更多时间来处理重要反馈:更新和精选评论。

Kim Bokyung 客户支持经理 Bitmango
Read case study

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

满足ASO、产品和支持需求的灵活工具。在公司里,我们使用AppFollow与ASO和支持部门合作,同时用来监视我们的竞争对手。我认为公司将该应用不同方面的功能整合在一起使用是一件很棒的事,方便不同的团队共享相同的工具和数据。

Catherine Sibirko ASO专家 Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
Read case study

The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

与商店控制台相比,AppFollow可帮助我们以更迅速、更轻松和更简单的方式与客户互动。使用该平台6个月后,我们取得了巨大成功,预估投资回报率为850%。

Ashley Yap 客户服务经理 Turbo VPN
Read case study

We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

利用AppFollow促进您app的增长