Save time for the customer support department – 4h/day on average
Reduce the time of the first response to app reviews by 50% on average
Average estimated ROI from using AppFollow for reviews management is 850%
Having a customer-obsessed approach is essential to beat competitors and outperform them in app stores.
Reviews are a crucial point in decision-making regarding downloading your app.
Understanding user issues helps you fix them on time and increase retention rate and app rating.
Rapid resolving of user inquiries is crucial to maintain customers’ loyalty and sales, even after winning the market.
When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
As ferramentas do AppFollow são efetivas em economizar tempo! Em apenas três dias aumentamos em 2.3 vezes o número de reviews processadas. Nós conseguimos reduzir o número de cliques do mouse e agora temos mais tempo para trabalhar em feedbacks críticos: reviews atualizadas e em destaque.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Ferramenta flexível que atende suas necessidades de ASO, Produto, e Suporte. Na nossa empresa, usamos AppFollow para trabalhar com ASO e Suporte, além de monitorar nossos concorrentes. Eu acho que é ótimo a empresa combinar diferentes áreas do seu app, assim diferentes equipes podem compartilhar uma ferramenta única e dados.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.
AppFollow nos ajuda a interagir com clientes de um modo mais rápido, fácil e simples comparado a outras plataformas de apps. Depois de 6 meses usando a plataforma, observamos um grande sucesso com estimativa de ROI de 850%
We’ve been using App Follow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
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Manual para o AppFollow: o que fazer para melhorar um app ou jogo mobile e atrair mais usuários
O que os aplicativos e jogos em destaque têm em comum e por que estar em destaque nem sempre é o melhor