Send to Helpshift only the reviews you’d like your customer support team to reply to. Choose the rating of the reviews, and be immediately alerted if your users are not happy.
There’s no more need to switch between different services. Replies to App Store, Google Play and Mac App Store reviews are published directly from the Helpshift account.
We will notify you when users change their reviews in app stores. You will see the reviews’ history and will be able to follow up on them within seconds.
Add competitors and leaders of the category to your AppFollow account, and learn what users like most about their apps. Use competitive and market insights to fuel your own fire.
Regardless of the language your users speak, we will translate all reviews to your preferred language. Put all your effort into making your users happy without struggling to understand what they’ve written.
Tag reviews to filter and prioritize them. Add notes and easily loop teams or teammates into certain reviews (for example, App Store reviews or Google Play reviews).
Simply by adding your Amazon products to your account, you can follow and analyze their ratings, reviews, and sales directly in your Helpshift account. Handy, right?