Receive all reviews that matter. Choose if you wish to receive all, only negative or only positive ones.
Reply to them directly in your Freshdesk account. No more redirection to app stores.
Track all information about reviews in Freshdesk tickets: app version, country, language, time stamp.
Receive reviews from any country in your preferred language: they all are translated automatically.
Add tags or to-do tasks to each review for a faster and more convenient search.
See if your users changed their mind and updated a rating or a review: an updated one will appear as a new tickets marked [UPD] showing the old one in the same thread.
Monitor how your teams are managing reviews right on Freshdesk dashboard.
See if every problem was solved and your users are happy, how quickly each review is replied to and who of your team does it the best.
Assign reviews to a specific team member automatically: never let your customer support miss any negative review and your QA engineers — app bugs.