Ferramentas e dados para empresas
obterem sucesso em lojas de aplicativos

Plataforma de gerenciamento de aplicativos que economiza tempo e recursos,
apoiando suas decisões com dados.

discord flo joom inter olx ifood

Optimize your budget and resources with AppFollow tools

+850%

Average estimated ROI from using AppFollow for reviews management is 850%

4h/day

Save time for the customer support department – 4h/day on average

-50%

Reduce the time of the first response to app reviews by 50% on average

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Monitore o desempenho dos aplicativos para manter-se alerta

Analise a dinâmica das classificações, avaliações, visibilidade e posições dos seus apps nos resultados de pesquisa – tudo em painéis de controle de fácil compreensão.
Acompanhe downloads, receitas e desinstalações de seus aplicativos.
Crie integrações personalizadas usando a API AppFollow para passar os dados específicos para seus fluxos de trabalho.
Receba relatórios e notificações onde você melhor se adequar – em e-mail, Slack ou Microsoft Teams.

Increase customer support efficiency to achieve more in less time

Sort through user reviews and respond fast with advanced filters and bulk action.

Automate customer support with auto-translation, auto-tagging, and auto-replies.

Track performance, KPIs, and SLAs of your customer support team.

Use API or integrations with helpdesks to handle reviews where convenient for you.

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Obtenha insights de produto e marketing para melhorar sua estratégia

Investigue a estratégia de marketing dos concorrentes para tomar decisões assertivas.
Redescubra o ASO com as ferramentas avançadas de pesquisa de palavras-chave com nosso painel ASO completo.
Monitore o feedback do usuário para transformá-lo em insights funcionais e atender às expectativas dos clientes.
Acompanhe o feedback dos usuários e dos concorrentes para otimizar a estratégia do seu aplicativo.
Facilitate your workflow with integrations

Facilitate your workflow with integrations

Build custom integrations using AppFollow API to pass the data specific to your workflows or choose from 30+ integrations with services you already use.

Receive reports and notifications where suit you best – in email, Slack, Microsoft Teams, Salesforce, or Zendesk.

Enterprise-grade app management experience

Single Sign-On (SSO)
for increased productivity and reduced help desk costs

Priority support in a dedicated channel in messengers you use

Building custom reports with extensive API for standardizing your analytics data

Custom features and reports based on your requests

Dedicated Customer Success Manager to help you reach your goals and KPIs with AppFollow

Onboarding and training for each team member

Flexible setup of roles and permissions

Dedicated server for enhanced performance and security

Single Sign-On (SSO) for increased productivity and reduced help desk costs

Priority support in a dedicated channel in messengers you use

Flexible setup of roles and permissions

Dedicated server for enhanced performance and security

Onboarding and training for each team member

Building custom reports with extensive API for standardizing your analytics data

Dedicated Customer Success Manager to help you reach your goals and KPIs with AppFollow

Custom features and reports based on your requests

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

As ferramentas do AppFollow são efetivas em economizar tempo! Em apenas três dias aumentamos em 2.3 vezes o número de reviews processadas. Nós conseguimos reduzir o número de cliques do mouse e agora temos mais tempo para trabalhar em feedbacks críticos: reviews atualizadas e em destaque.

Kim Bokyung Gerente de Suporte ao Cliente Bitmango
Read case study

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Ferramenta flexível que atende suas necessidades de ASO, Produto, e Suporte. Na nossa empresa, usamos AppFollow para trabalhar com ASO e Suporte, além de monitorar nossos concorrentes. Eu acho que é ótimo a empresa combinar diferentes áreas do seu app, assim diferentes equipes podem compartilhar uma ferramenta única e dados.

Catherine Sibirko Expert em ASO Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow nos ajuda a interagir com clientes de um modo mais rápido, fácil e simples comparado a outras plataformas de apps. Depois de 6 meses usando a plataforma, observamos um grande sucesso com estimativa de ROI de 850%

Ashley Yap Gerente de Serviço ao Cliente Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

Transforme seus fluxos de trabalho em toda a empresa