Review Management Automation Tool for mobile businesses

Process more app reviews with less manual work. Find critical issues, respond to reviews,
automate support workflows, grow app rating, and customer satisfaction.

Help your users in less time with less effort

4hrs/day

Support agents save on average 4 hours a day with our automation tools.

x2

Our clients increase first response rate by 2 times on average.

40%

On average, 40% of users improve reviews rating after receiving a response.

Automate your review management workflows

Respond to all app reviews from one dashboard

Respond to all app reviews from one dashboard

Aggregate iOS, Android, Amazon reviews and respond to them in one place with no redirection to app stores.

Increase support efficiency<br> 

Increase support efficiency
 

Influence app rating by helping users faster, reduce response time and increase response rate.

Gain product insights from user feedback

Gain product insights from user feedback

Set up custom alerts to inform different teams about relevant issues.

Track KPIs, SLAs and agents' productivity

Track KPIs, SLAs and agents' productivity

Track the performance of your agents in a single dashboard. Monitor replies effect on rating, average response time and more.

Integrate with the services you already use

Integrate with the services you already use
Connect AppFollow to Zendesk, Salesforce, Slack, Helpshift, and 33 more services to seamlessly receive and reply to app reviews.
Support your users across all platforms in your favorite help desks.

What you will achieve with AppFollow

Higher rating

Reply to reviews more efficiently, so users increase rating after reply.

Higher retention

Locate issues and provide help to retain users in the app.

Better reputation

Find featured reviews in one click to reply to them, as featured reviews affect your app reputation most.

Better customer service

Automate support routine to process more reviews and reduce the response time.

Better product

Gain actionable insights about your product, such as bugs, problems, and feature requests that come from your users.

Better analytics

Aggregate all the rating and reviews data about your apps and competitors.

Preços

wave   Plano gratuito
$ 0 /mês
Uma boa maneira de começar
ok   Planos premium
A partir de   $ 55 /mês
Inscreva-se
hands   Plano empresarial
Preço personalizado
Para equipes médias e grandes
Entre em contato
wave   Plano gratuito
$0   /mês
Uma boa maneira de começar
Cadastre-se
ok   Planos premium
A partir de $55   /mês
Inscreva-se
Escolha um plano
raised_hands   Plano empresarial
Preço personalizado
Para equipes médias e grandes
Entre em contato Saiba mais  

Prices are per month for the annual subscription period.

Compare nossos planos

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

As ferramentas do AppFollow são efetivas em economizar tempo! Em apenas três dias aumentamos em 2.3 vezes o número de reviews processadas. Nós conseguimos reduzir o número de cliques do mouse e agora temos mais tempo para trabalhar em feedbacks críticos: reviews atualizadas e em destaque.

Kim Bokyung Gerente de Suporte ao Cliente Bitmango
Read case study

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Ferramenta flexível que atende suas necessidades de ASO, Produto, e Suporte. Na nossa empresa, usamos AppFollow para trabalhar com ASO e Suporte, além de monitorar nossos concorrentes. Eu acho que é ótimo a empresa combinar diferentes áreas do seu app, assim diferentes equipes podem compartilhar uma ferramenta única e dados.

Catherine Sibirko Expert em ASO Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow nos ajuda a interagir com clientes de um modo mais rápido, fácil e simples comparado a outras plataformas de apps. Depois de 6 meses usando a plataforma, observamos um grande sucesso com estimativa de ROI de 850%

Ashley Yap Gerente de Serviço ao Cliente Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

Try AppFollow to empower your support team