Reply to reviews more efficiently, so users increase rating after reply.
Locate issues and provide help to retain users in the app.
Find featured reviews in one click to reply to them, as featured reviews affect your app reputation most.
Automate support routine to process more reviews and reduce the response time.
Gain actionable insights about your product, such as bugs, problems, and feature requests that come from your users.
Aggregate all the rating and reviews data about your apps and competitors.
Reviews from App Store, Google Play, and Amazon are all gathered in one dashboard for quicker analysis and management.
Analyze reviews by sentiment, app version, country, language and more to find patterns and insights for improving your product.
Respond to iOS and Android reviews right in AppFollow without any redirection to app stores.
Discover frequently mentioned problems and trends from user feedback to fix problems before it’s too late.
Monitor competitors’ reviews to find their weaknesses and turn them into your strengths.
Receive regular email reports on ratings and reviews dynamics to be always in the know with no efforts made.
Track how your responses to reviews affect app rating.
Receive reviews in Zendesk, Slack, Helpshift, Salesforce and 33 other services.
Filter reviews to receive: all, only negative, only positive, country and app-specific.
Respond to app reviews directly in the integrated service.
Our clients decrease their first response time on average by 50%.
850% is the estimated ROI from using our Rating & Review Management Tool.
0.8 is the average increase of app rating when our clients start working with user reviews.
When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
As ferramentas do AppFollow são efetivas em economizar tempo! Em apenas três dias aumentamos em 2.3 vezes o número de reviews processadas. Nós conseguimos reduzir o número de cliques do mouse e agora temos mais tempo para trabalhar em feedbacks críticos: reviews atualizadas e em destaque.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Ferramenta flexível que atende suas necessidades de ASO, Produto, e Suporte. Na nossa empresa, usamos AppFollow para trabalhar com ASO e Suporte, além de monitorar nossos concorrentes. Eu acho que é ótimo a empresa combinar diferentes áreas do seu app, assim diferentes equipes podem compartilhar uma ferramenta única e dados.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.
AppFollow nos ajuda a interagir com clientes de um modo mais rápido, fácil e simples comparado a outras plataformas de apps. Depois de 6 meses usando a plataforma, observamos um grande sucesso com estimativa de ROI de 850%
We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!
In the meanwhile, check latest insights
on mobile business
Manual para o AppFollow: o que fazer para melhorar um app ou jogo mobile e atrair mais usuários
O que os aplicativos e jogos em destaque têm em comum e por que estar em destaque nem sempre é o melhor