In the world where nearly 4000 apps being published daily on the App Store and Google Play, customers became more demanding than ever. Thus, winning customer success game is getting harder every day.
For this reason, we invited experts from Helpshift, Wrike and AppFollow to pick up their brain on the Customer Success best practices for mobile games and apps:
Samantha Pang, Director of Customer Success at Helpshift
Anna Sindalovskaya, Public Platforms Support Expert at Wrike
Evgeny Kruglov, Co-founder & COO at AppFollow
Join them on June 25 at 3 pm GMT/ 8 am PST!
Topics that will be discussed during this webinar:
- strategies and best practices on how to work with users
- how to approach negative reviews and turn them into positive ones
- how customer success teams should build relations with users
- how should a CS team be organized and prioritize tickets