User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I just had my first video appointment, and I loved it! I have terrible anxiety that makes going places very stressful, so this worked out very well for me. I realize that I do have to have physical appointments with my doctors because they need to examine me, but this was a getting to know a new doctor appointment, and I had a chance to not only talk to her, but also see if I feel comfortable with her. And I do, so I'm going to see her in her office. Now I won't be so anxious to meet her!
Can't access lab results. Keeps telling me session time run out then kicks me out completely. Not happy with this app so far.
Easy to use & powerful. Love the app, love Kaiser.
Its real easy to use and very convenient.
Ok at best. The online pharmacy is very handy, though.
My Doctor Online for Kaiser Permanente Northern California members. Stay connected with your doctor and care – and your family's – anytime, anywhere.
• Schedule appointments, including
video visits, in Medicine, Women’s Health, Pediatrics, and Optometry. If your doctor has made a referral, you can also schedule a specialty appointment using the app.
• Try an E-visit for quick, convenient online care for common health concerns.
• Join a video visit right from the app.
• Receive appointment reminders and details, cancel or reschedule appointments, and access past visit information.
• Get preventive health reminders.
• Refill prescriptions.
• View lab test results.
• Email your doctors and attach photos from your phone.
• Call our 24/7 Appointment and Advice Call Center.
• Search for doctors and health information.
• Get timely health tips to help you stay well.
My Doctor Online: Your personalized care in one place!
After you download and launch the app, you’ll be asked for your kp.org user name and password. If you are a Northern California member and don’t yet have a kp.org user name and password, you can register from the app – just tap “Sign In Help” and follow the prompts.
In the meanwhile, check latest insights
on mobile business
Find out how our new ASO Dashboard can help you quickly assess how an app's doing; updated keyword positions in real time; updated apps to handle review replies through Zendesk and Microsoft Teams, and more.
In this post, Branch Metrics expert explores how deep linking can help you ignite mobile growth, lower acquisition costs, increase user engagement and maximize mobile marketing ROI