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Converge Xperience - ConvergeICT Solutions Inc

(7 185)
Price
Free
Category
Tools
Last Update
Jul 08, 2021
Installs
1000000
View in store

Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for Converge Xperience - ConvergeICT Solutions Inc

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

7 185

Avg rating,
total

⭐1.55

Description

1996 chars

Converge Xperience is the official Aftersales Self-Service Mobile Application of Converge ICT Solutions, Inc. Providing solutions to three major concerns: “I want to pay”, “I have a problem” and “I want to change something”. 1. I want to Pay – You can now have a copy of your bill and make a payment! a. View my Bill: See the summary of the amount to pay, series of your Statement of Accounts that you can download or view via app. You can now see all the bill details in just one page such as plan name, payment due date, previous balance, current bill charges, total amount due, billing period, view bill (SOA, billing history and payment history). b. PayNow: You can now pay your bills in this app! Paybill will send email and SMS notification of the payment done. 2. I have a problem- Aftersales Self service facilities a. Technical Support – You can submit a form with auto-creation of ticket feature for all technical concerns like LOS Red Alarm, No Connection, Intermittent and Slow Concern, Modem Related and other concerns. b. Non Technical Support - You can submit a form with auto-creation of ticket feature for all non- technical concerns like billing and payment related, sales and new application, upgrade, site transfer, reconnection and other concerns. c. Knowledge Base – a series of answers to your frequently asked questions that will help to solve your concerns. d. Self Help Videos: Converge’ Official Youtube Channel that contains all the helpful tips. 3. I want to change something: This option will let you have a venue to change your account details or additional requests for your service. - Aftersales related changes: this includes site transfer process or relocating the service to another service address, requesting for plan upgrade, transfer or ownership or ordering value-added services. - Account information changes: This will enable customer to request to change information on their account such as mobile numbers and email address.

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

CSR Racing 2

About Converge Xperience - ConvergeICT Solutions Inc

Developed by ConvergeICT.

Converge Xperience - ConvergeICT Solutions Inc is ranking in   Tools

Last update was at Jul 08, 2021and the current version is 2.9.0.

Converge Xperience - ConvergeICT Solutions Inc was downloaded 1000000 times.

Converge Xperience - ConvergeICT Solutions Inc was downloaded

To see all other keys and revenue click here com.convergeict.android

Converge Xperience - ConvergeICT Solutions Inc have a 7 185a user reviews.

Converge Xperience - ConvergeICT Solutions Inc was released in the ​Google Play Store. It is developed by ConvergeICT, who have also released the following apps.

Converge Xperience - ConvergeICT Solutions Inc has 7 185 user reviews. Converge Xperience - ConvergeICT Solutions Inc has an average rating of . ​The latest version of Converge Xperience - ConvergeICT Solutions Inc 2.9.0​ ​​was ​released on ​.

You can download Converge Xperience - ConvergeICT Solutions Inc ​here.

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