User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
One of the stupidest app I've ever used. Can't login 2 account, if you do that ohoho you can't log back in the 1st account or even the new one. App is also laggy af, usually not working and fail to connect to network (I test the on other app and they work just fine with internet but not airbnb). 1 star, pls improve, I'd rather search the website up on internet browser.
Great service. You won't be stranded and it's much more affordable than a hotel. Customer service was available for me at 1am to help me reserve a place the same day. The app is a little slow updating messages. Also finding instructions and exact addresses is confusing if you're new. Had to text the host for instructions. Overall I'm thrilled. Beats sleeping on your friend's couch by miles! Makes vacations possible for people on a budget. Also let's you get away from the boring hotel chains.
This app is a disgrace. The UI/UX flow is incredibly unintuitive and confusing. Does not do what's expected. Click on Stays, then select city? It forgets you already chose Stays. You try to pick a place in the map? It repositions the map and shows you another place MILES away. You have to redo the search with the place in the middle of the screen if you want to be able select a particular place. Scroll through the list of places? They are not even near each other! The map is jumping all over.Fix!
This app really is awful. I have a headache of a problem every time I try to book something. There are hidden fees everywhere and they are pretty egregious. I had one place try to coerce me into hidden fees AFTER I booked that were not on the listing. Airbnb told me I had to keep the booking! This resulted in endless hours for an entire week of trying to get out of the booking. This company has become a haven for predatory practices and airbnb is tacitly endorsing it.
This app is terrible in multiple different ways. The main issue is that it is horrible at facilitating the communication between host and visitor. To actually receive messages, I have to look at the air bnb email of the message, log into the app, the message is not in the app, then type up my response, then send, and only then will the initial message actually show up in the app. Also when my host charges me and I pay, the paid receipt doesn't show up for host, and then stuff gets awkward.
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