App Reputation Automation Platform.
Enhanced by AI️, controlled by you.

The only service you need to analyze and manage ratings and reviews at scale, automate workflows, and monitor app store performance. Uncover insights, meet user expectations, and save resources to build mobile products that customers will use forever.

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Product and Competitive AI Insights

Make better product decisions with insights
from both your users and competitors

  • Prioritize your roadmap by analyzing the most critical user feedback and its volume.
  • Overcome competition with insights gained from other apps’ performance and reviews.
  • Understand what your users really feel at scale — with app rating and semantic analysis, smart tags, and dashboards — and share it across your organization.
  • Improve collaboration between teams with custom alerts, reports, and integrations with Tableau, Slack or API.

AI Review Management

Maximize productivity while automatically responding
to 100% of your user reviews in any language

Or any other amount — you choose!

  • Automate replies to user reviews (filter by app store, rating, country, or keyword) and reporting of spam and offensive content.
  • Track KPIs, agent performance and the effectiveness of your customer support strategy through smart dashboards.
  • Send trustworthy and personalized AI replies to app reviews and maintain your company’s tone of voice.
  • Easily integrate replying to reviews into your existing workflows in Salesforce, Zendesk, Helpshift, or other services.

App Store Performance and ASO Tools

Increase your app's visibility in stores
and drive more app downloads

  • Receive real-time updates on your app's store performance with customizable reports and dashboards.
  • Analyze performance of your traffic channels to find those that show the best ROI.
  • Optimize keywords research.
  • Gain insights into the performance of your competitors and market trends.

Is AppFollow right for my team?

Is AppFollow right for my team

All your apps
and products in one tab

Google Play, App Store, Amazon Store, Mac App Store, Microsoft Store.

20+ Integrations to process data where it is convenient for you:

Discover all integrations

Why market leaders choose AppFollow

Why over 70,000 market leaders choose AppFollow

Over 70,000 leading companies from all over the world trust AppFollow with their growth

Learn more

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app’s reputation and share a single tool & data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle
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Find growth insights on our blog

AppFollow wins Best CRM Software Award for app developers 2024 by Tekpon News and updates

AppFollow wins Best CRM Software Award for app developers 2024 by Tekpon

What's new: AppFollow 9.2 News and updates

What's new: AppFollow 9.2

How to get your app featured on the App Store in 2024: a short guide Industry insights

How to get your app featured on the App Store in 2024: a short guide

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